When ordering ready-made products in stock, items
ship within 48 hours. Shipping time varies by product, but generally
arrives within 2-3 days of ordering when USPS Priority Mail is used.
For semi-custom items from our LBS Access product
line, items generally ship within 1-2 weeks of your order unless otherwise
specified in the product listing.
Fully custom orders can take anywhere from 4-20 weeks,
depending on the size and complexity of the design.
Residents of Wisconsin will be charged 5.5% sales
tax calculated on the total of the order excluding shipping charges.
Residents of Illinois will be charged 7.00% sales tax excluding shipping.
Residents of all other states are responsible for paying any applicable
state & local use tax.
At this time, we do not offer shipping outside of the United States.
We really want you to be satisfied with your purchase. However, due
to the fact that our products are made to order, we only accept limited
returns and exchanges. In all cases, you must contact Customer Service
for a Return Authorization Number.
For Quilt Kits, you may return the product in its
original condition within 10 days for a full refund, less a $10.00 restocking/repackaging
fee. You are responsible for return shipping.
For Ready Made Quilts, returns are only accepted for
damaged or defective items, in which case we will repair the item or
exchange it for a like item of the same size and style.
For Custom Made Quilts, we do our best to involve
you at every major stage of the process to insure your satisfaction.
Because we seek your acknowledgement and approval to proceed at each
stage, we can not accept returns of custom items. If for some reason
the quilt is damaged in transit, you may return the quilt (at your expense)
for repair at no charge.
For merchandise purchased through CafePress.com, please
refer to that site for shipping & return policies.
Shipping costs are only refunded if the return is
the result of our own error.
Please ship returns to:
LoveBug Studios
100 S. Atkinson Road, #116-388
Grayslake, IL 60030
